IT Engineer

Slice·Belfast·£15 - £25k

Description

What is Slice?

Slice is the leading technology and marketing platform made exclusively for local pizzerias, making it super easy to order delicious, authentic local pizza anywhere, anytime. We serve the $46 billion U.S. pizzeria market in two ways: by providing a pizza-centric mobile and web ordering experience for consumers and by empowering local restaurants with the technology, tools, and marketing to grow their businesses, while helping them compete with Big Pizza. Can you imagine what a small mom and pop pizza shop could achieve with the resources of Domino’s?

In this role, you will work within our IT Department, which is responsible for everything from the maintenance of the computer networks across all of our business units, providing technical support and ensuring that everything is kept ticking and running smoothly. We are looking for an IT Engineer who loves to monitor and maintain systems, delve into installs and configure both hardware and software. Solving technical problems will be what gets you up in the morning!

*Due to the expected high volume of applicants for this role - we will only be progressing those who meet, at a minimum, the essential criteria.

What you will do:

Networking

  • Install, configure, monitor, and maintain all network devices.
  • Plan, develop, install, configure, maintain, support, and optimise all network software and communication links.
  • Manage wired and wireless networks.
  • Validate and verify the proper functioning of the network.
  • Diagnose and test the network using software/hardware tool suites.
  • Modify, add/remove policies and VPN management for network firewall.
  • Perform network modelling and simulation.
  • Assist in the expansion, modification, integration, and redundancy of the network.

Troubleshooting

  • Provide first-contact support of incoming requests to the help desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Respond in a timely manner to service issues and requests.
  • Repair and replace equipment as necessary.

Maintenance

  • Install, configure and monitor computer hardware, software, systems, printers, and scanners.
  • Coordinate IT work with non-IT employees and managers.
  • Work with other IT teams to effectively resolve company needs.
  • Follow established change procedures and implement the changes.
  • Test new technology.
  • Deploy technology equipment and all requested accounts for new employees.
  • Monitor and maintain VoIP systems.
  • Monitor and maintain identity and access management.
  • Update and maintain documentation.

Essential Criteria:

  • 2+ years experience in a similar IT Engineer based role.
  • Understanding of networking concepts and technologies (DHCP, DNS, TCP/IP, Wireless, Ethernet)
  • Flexibility to work across multiple time zones on a shift rotation with some possible on call requirements.
  • Demonstrable Helpdesk experience.
  • Proficiency in servicing and troubleshooting Apple hardware and software.
  • Ability to follow and adhere to defined processes and procedures.
  • Proven ability to effectively multi-task and work in a fast past environment while producing high-quality results within set deadlines.
  • A technical, logical thought process with an excellent ability to prioritise.
  • A positive and motivated 'hands-on' attitude.
  • Excellent communication skills.

Desirable Criteria

  • Experience with remote access technologies.
  • Passionate about technology.
  • Ahead of the curve with best practices and able to identify key areas of improvement for the team to follow.

Interested?

We operate like a startup, so being self-motivated, curious, and flexible is a good start. You prefer to come up with your own solutions to problems but are not afraid to ask for help. You enjoy making suggestions for how to improve our product and business, no matter the department. You’re the kind of person who roots for the underdog. And lastly, this job will probably be a lot easier if you have a soulmate-level love for authentic pizza.

Why Slice?

Join a community of best-in-class engineers who combine creativity, curious minds and a commitment to excellence with the desire and commitment to grow and build on the engineering skill base and community here in NI.

Benefits

  • Market Leading Salary
  • Strong Pension contribution
  • Personal Health, Dental and Eye Care
  • Income and Death insurance
  • Cycle Scheme of up to £2500
  • £750 per annum self-learning budget
  • Health and wellbeing benefits
  • Market leading Maternity and Paternity Schemes
  • Flexible working / Hours and WFH
  • Generous time off allowance and policies
  • Free Friday Pizza and Monday Breakfast
  • Fully stocked kitchen/snacks
  • Annual conference attendance and training/development budget
  • Substantial gym membership discount
  • Discounts for local Pizzerias

How to apply?

We do not use agencies as we have a strong network of referrals, and also want you to have the best recruiting experience possible. A CV gives us a good idea of your background, we are interested in your latest work and projects. Education is great to see, but it's not overly important to us. If you have them, be sure to include links to any personal projects, blogs, contributions, or anything you want to add to your application.

My Pizza Slice Ltd is an equal opportunities employer and we value Diversity. We appreciate the differences in style and perspective as we believe it adds value to the organization, and we aim to recruit like-minded employees. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

How to Apply

CV via the link!

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