Technical Account Manager

What Are We Looking For?

We’re looking for someone who is passionate about our clients and our solutions to ensure we acheive great outcomes for our clients.

What Will I Be Doing?

As a Technical Account Manager, you are the main point of contact for our clients. As the TAM, you will be responsible for working with clients on our technology solutions to ensure the clients understand SmashFlyX solution and the clients business outcomes to align, adapt and expand the solution. We service a wide array of customers, from Fortune 500 to SMB businesses, but we primarily focus on large enterprises.

Symphony Talent solutions offers a wide range of solution in the Recruitment Market tools including Career Website, CRM, Analytic, Media, and Assessments. Experiences in using recruitment technology is a plus!

Responsibilities:

• Manage a book of clients
• Understand to SFX technology nuiances of the Client Adoption, Enablement and Expansion
• Ability to understand client issues and needs and brainstorm solution
• Assistance with understanding client needs and recommending training or other learning options
• Identify user metrics to understand opportunities to expand or grow adoption
• Utilise internal resources to achieve clients needs, leveraging processes to ensure all clients' needs are met
• Focus on Satisfaction (NPS)
• Build a strong working partnership with all departments in the organization to ensure we are operating as efficiently as possible
• Be the voice of the customer and know when to “manage up” to achieve objectives that are in our customers’ best interests
• Proactively identify issues and risks; know when to escalate issues and when to work through them

Take a look at the qualifications tab to hear more about what we’re looking for.

As with most businesses, we’ve adapted during the pandemic to keep our team safe. Today we’re working remotely but who knows what tomorrow will bring! Most likely we’ll see a blended approach where there will be a mix of home and office working – the buzz of being together and being based in the Cathedral Quarter makes this a perfect combination!

In return for your hard work, you can look forward to the usual benefits, like a competitive salary, 25 days’ holiday (plus your birthday off), private healthcare, life insurance and a pension scheme – but more than that, this is your chance to make your mark on great projects and fabulous client relationships.

Requirements

• Alignment with Symphony Talent core values
• Prior experience in Customer Success or similar role with a focus on increasing satisfaction, adoption
• Exceptional verbal, written, organizational, presentation, and communications skills
• Detailed oriented and analytical
• Strong team player but self-starter
• Project management experience & skills
• Strong technical, analytic, and problem-solving skills
• Willingness to learn new things and adapt to client needs

Additional benefits:

• 25 days holiday, increasing by one additional day for each completed year.
• Competitive compensation
• Great benefits package, including Pension and Private Healthcare
• Learning & growth programs
• Open, collaborative culture

As with most businesses, we’ve adapted during the pandemic to keep our team safe. Today we’re working remotely but who knows what tomorrow will bring! Most likely we’ll see a blended approach where there will be a mix of home and office working – the buzz of being together and being based in the Cathedral Quarter makes this a perfect combination!

Think you have what it takes? Apply now and get ready to show us!