You have strong interpersonal skills, happy to engage in cross-team work between customer technical support and engineering. Your SQL scripts seek and destroy all kinds of issues. You are excited by the idea of working directly with our engineering team to develop features and functionality for our product. You are organized, have great attention to detail and naturally want to help customers. You have a strong desire to investigate issues until you find the solution. You have an easy-going attitude and sense of humour (we get it done and have fun).
The Technical Support Specialist is responsible for providing second tier technical support for application issues and resolving operational and user-issues for Symphony Talent clients. The Technical Support Specialist will work closely with the Symphony Talent Customer Care team, including but not limited to deeper levels of troubleshooting, backend data requests via SQL Server Management Studio, configuration audits, error logging/stack trace analysis, application service performance analysis.
The right candidate will have strong software experience and passion in a customer-facing environment and thrives in troubleshooting and solving operational and technical inquiries. Skilled in troubleshooting, critically analysing, and resolving complex technical issues by way of creative problem solving and someone who is self-motivated and eager to learn is a must.
This role will require shift work to support customers across our US and EMEA region. The shift hours for this role is 10:00am to 7:00pm gmt.
As with most businesses, we’ve adapted during the pandemic to keep our team safe. Today we’re working remotely but who knows what tomorrow will bring! Most likely we’ll see a blended approach where there will be a mix of home and office working – the buzz of being together and being based in the Cathedral Quarter makes this a perfect combination!